FREQUENT QUESTIONS
24-48 h in working days (in the peninsula)
Notify us immediately at pedidos@starlit-baby.com with the incident and the order number in order to make the corresponding investigation with the transport company.
Returns are accepted in case of damage Request a return to pedidos@starlitfield.com, informing of the intention to return an item and the reason. It is important to specify the order number, name and product you wish to return.
Prepare the items and ship them to our facilities with the carrier of your choice. We recommend using a trackable method.
Once we receive the items and verify that they meet the requirements (new, undamaged by misuse, and unopened packaging) we will proceed to refund within 5 working days from receipt of the return in our warehouse.
- Request a return to pedidos@starlitfield.com, informing of the intention to return an item and the reason. It is important to specify the order number, name and product you wish to return.
- Prepare the items and ship them to our facilities with the carrier of your choice. We recommend using a trackable method.
- Once we receive the items and verify that they meet the requirements (new, undamaged by misuse, and unopened packaging) we will proceed to refund within 5 working days from receipt of the return in our warehouse.
Note: the money will be refunded to the same account from which the purchase was made. Unfortunately we do not have the possibility to return the money to another account.
Yes, please contact us at pedidos@starlit-baby.com for any questions. This will be dealt with within 24 hours of receipt of the inquiry.
It comes from Valeria Klymenko, the creator of Starlitbaby, who after her 2 pregnancies and the needs detected during them…turned to the idea of providing families with products and qualities that she herself would have liked to find when she was pregnant and during her upbringing. Starlitbaby is 100% based on the real needs of a mommy and woman of the 21st century.
ach of our products has the required certifications that can be consulted in the certificates section.
We have products that are suitable from month 0 to 5 years old.
LUNA PILLOW from 12 months onwards
STARLIT PILLOW from 12 months onwards
ERGONOMIC PLEGIOCEPHALIA PILLOW from month 0 to approximately 4 months (according to the indications of the pediatrician and the infant physiotherapist).
CRIB REDUCER NEST from month 0 to about 8 months (depending on each baby)
Yes, absolutely all of them. Preferably in the delicate washing regime and maximum spin at 800 rpm. Please note that the ergonomic pillow for plagiocephaly cannot be washed (due to the viscoelastic filling), only the cover can be washed. In addition to being machine washable, muslins can be tumble dried on a gentle cycle to prevent wrinkling.
Not at all, all our products are manufactured in a totally respectful way and without additives or allergens. Our certificates guarantee child and maternal safety.
In delicate mode at 20-30Cº, with a maximum spin of 800 rpm. Our products (which do not contain fiberfill) are also suitable for tumble drying in delicate mode.
The muslins are made of Soft Touch Organic Bamboo, the Luna and Starlit pillows as well as the crib nest, headrest, crib organizer, crib protector and blanket are made of Soft Touch cotton and filled with the exclusive Dacron fiber.